Last Updated 4/11/25

1. Introduction
Welcome to Aquaphoenix. By accessing our website and utilizing our restoration services, you agree to abide by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree, you should not use our services.

2. Services Provided
Aquaphoenix offers professional restoration services, including but not limited to water damage restoration, fire damage restoration, mold remediation, emergency mitigation, plumbing, and rebuild services. All services are subject to availability and may be modified or discontinued at our discretion.

3. Eligibility
To use our services, you must be at least 18 years old or have the legal authority to enter into agreements on behalf of a business or entity.

4. Service Estimates & Payment Terms
Any estimates provided are approximations based on initial assessments and may change due to unforeseen conditions. Payment terms will be outlined in service agreements and invoices. We reserve the right to request deposits or progress payments. Late payments may be subject to penalties or additional fees.

5. Limitation of Liability
Aquaphoenix is not liable for any indirect, incidental, or consequential damages resulting from service delays, third-party actions, or unforeseen circumstances beyond our control. While we take all reasonable measures to restore properties, we cannot guarantee that all damage can be fully reversed.

6. Customer Responsibilities
Customers agree to:

Provide accurate information regarding property conditions.

Grant access to the property for inspection and restoration.

Follow post-restoration care recommendations to prevent further damage.

7. Warranties & Disclaimers
Aquaphoenix warrants that services will be performed with professional care and diligence. No guarantees are made regarding specific restoration outcomes, as results may vary based on the severity of the damage. Services do not include repairs outside the scope of restoration unless explicitly stated in the service agreement.

8. Insurance & Claims Assistance
While we assist with insurance claims, customers are responsible for ensuring their policy coverage. Aquaphoenix does not guarantee claim approval by insurance providers.

9. Cancellations & Refunds
Customers may cancel services before work begins; however, deposits may be non-refundable depending on incurred costs. Refund requests will be reviewed on a case-by-case basis and must be submitted in writing.

10. Privacy & Data Use
Any personal information collected will be used in accordance with our Privacy Policy. Aquaphoenix will not share personal or mobile information with third parties for marketing purposes, regardless of consent. We commit not to transfer your personal data to any external organizations without your explicit consent, and we have strict policies in place to prevent unauthorized sharing of your data.

11. Communication & Message Frequency
Users may receive messages up to twice a week. Message frequency can vary based on user interaction and service requirements. For assistance, users can text HELP at any time. Additional help can be obtained by contacting customer support directly at +1 678-400-4448 or via email at support@aquaphoenix.com.

12. Changes to Terms & Conditions
Aquaphoenix reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

13. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at support@aquaphoenix.com or call +1 678-400-4448.

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.