Privacy Policy
Last Updated: 2/28/2025
1. Introduction
Aquaphoenix is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information, as well as your rights regarding our data practices. By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email, and payment details.
Property Information: Address, insurance details, and descriptions of damage for restoration purposes.
Communication Records: Phone calls, voicemails, text messages, and emails related to service inquiries, scheduling, and customer support.
Technical Data: IP address, browser type, and cookies when visiting our website.
3. How We Use Your Information
Aquaphoenix uses collected information to:
Provide, schedule, and manage restoration services.
Communicate with customers via calls, texts, emails, and voicemails.
Assist with insurance claims and required documentation.
Improve our services and website functionality.
Ensure compliance with legal and regulatory requirements.
4. Communication Practices
Phone Calls & Voicemails: By providing your phone number, you consent to receiving calls from our team regarding service inquiries, scheduling, or updates. Calls may be recorded for quality assurance and training purposes.
Text Messaging: Customers may receive text messages related to appointment confirmations, service updates, and important notifications. Standard messaging rates may apply. You may opt out at any time by replying "STOP."
Emails: We may send service-related emails, including invoices, appointment reminders, and important updates. Marketing emails are sent only with explicit consent and can be unsubscribed from at any time.
Interacting with Residents vs. Homeowners: If a service is requested at a rental or commercial property, we may communicate with tenants, property managers, or authorized representatives. However, the homeowner or property owner is ultimately responsible for service authorizations and payment. We will not disclose sensitive billing information to unauthorized individuals.
5. Data Protection & Security
We implement industry-standard security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include:
Encrypted storage of sensitive information.
Restricted access to authorized personnel only.
Secure transmission of data through encrypted channels.
6. Sharing of Information
Aquaphoenix will not transfer consumer data to external organizations under any circumstances, even with consent.
We may only share information in the following cases:
With Insurance Providers: To assist with claims processing.
With Service Partners: If additional contractors are needed to complete restoration work.
For Legal Compliance: If required by law enforcement, court orders, or legal processes.
7. Customer Rights & Choices
You have the right to:
Request access to the personal data we hold about you.
Update or correct inaccurate information.
Request deletion of your data where legally permissible.
Opt out of non-essential communications.
8. Data Retention
We retain personal data for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes. Information may be securely deleted upon request unless retention is required by law.
9. Cookies & Website Tracking
Our website may use cookies to improve user experience. Users can adjust browser settings to refuse cookies, but this may impact site functionality. We do not track visitors for advertising purposes.
10. Policy Updates
We may update this Privacy Policy periodically. Changes take effect immediately upon posting on our website. We encourage customers to review this policy regularly.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at contact@aquaphoenix.com or call +1 678-400-4448.
By using our services, you acknowledge and agree to the terms of this Privacy Policy.