FAQ

Frequently Asked Questions

Clear answers to your most common restoration concerns and how we streamline the process from start to finish—minimizing stress, maximizing efficiency, and ensuring a smooth recovery every step of the way.

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How quickly can you respond to an emergency?

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We offer 24/7 emergency response and can typically be on-site within hours. Our team understands that disasters require immediate action, and we prioritize rapid deployment to mitigate further damage and begin the restoration process as soon as possible.

Do you work with insurance companies?

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Yes, we work directly with insurance providers to simplify the claims process. Our team documents the damage, provides detailed reports, and communicates with adjusters to ensure you receive the coverage you’re entitled to, making the restoration process as smooth as possible.

How long does the restoration process take?

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The timeline depends on the extent of the damage. Emergency mitigation (such as water extraction or securing the property) can be completed in hours or days, while full restoration and rebuilds may take weeks. We provide an anticipated timeline after assessment and keep you updated throughout the process.

Is it safe to stay in my home during restoration?

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It depends on the severity of the damage. For minor water or smoke damage, staying in your home may be possible with precautions. However, for significant structural damage, mold, or contamination, we recommend temporary relocation for your safety. Our team will assess the situation and guide you accordingly.

What sets Aquaphoenix apart from other restoration companies?

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We combine fast response times, certified professionals, advanced technology, and a customer-first approach to deliver exceptional results. Unlike some companies that focus only on cleanup, we provide comprehensive restoration services, from mitigation to full rebuild, ensuring your home or business is fully restored with minimal stress.